We’ve had a great experience with Cascade over the past 6 years. We have a few property and auto policies through Erie Insurance with them. Everything went smoothly the few times we’ve had a claim with Erie. Their prices are competitive and service outstanding. They even picked up at 4:59, right before closing one time, ha. Whenever I call they are quick to answer any questions I have and can make personalized recommendations. They respond promptly by email if they don’t have the answer on the phone.
I rarely review anything, but Cascade deserves a review! I've been an Erie Insurance customer for my entire driving life (about 18 years now) and had to switch agents when I moved to the DC area four years ago. My previous agent suggested Cascade as they are located close to my home. Their customer service is phenomenal! I've never had such an easy experience working with agents--even for Erie. They're available quickly by email and phone and work hard to make sure policy coverage and cost met my needs. I've been very happy ... read more
I am in the process of getting a Homeowners Policy, and have spoken to several well known insurance providers. What a difference when I called Cascade Insurance group for a Homeowners quote from Erie. I spoke with Jon Gartrell. He was helpful, educational, friendly, and made me feel very comfortable in comparison to the other agencies I called!! I am planning on purchasing both Home and Auto from Cascade and am looking forward to a continued great experience. I would recommend Cascade for sure.
I don’t know how these people are still in business. How can you hang up on a customer and then continue to spam them with mailers for 5 years?
I was very happy with my experience with Cascade Insurance Group and especially my representative Jon Gartrell. I work in auto sales for Subaru and deal with customers and their insurance carriers on a daily basis. I also have USAA and Jon was able to lower both my annual auto premiums as well as my renters insurance saving me several hundred dollars a year. I'm very satisfied and will most definitely recommend to others.
